FAQs relating to the COSCA Complaints Procedure.
COSCA Complaints Procedure (Summary).
COSCA Complaints Procedure.
COSCA's Appeals Procedure.
COSCA's procedure for giving complaint or feedback against a member of COSCA staff, Committee/Group/Others designated to carry out work on behalf of COSCA.
Information for COSCA Member Complained Against in the COSCA Complaints Procedure.
Information for Witnesses in the COSCA Complaints Procedure.
Information for Complainants in the COSCA Complaints Procedure.
Member organisations and individual members who have their own complaints procedure are required to keep a log of complaints submitted to them for monitoring purposes. Those selected for annual audit will be required to submit a copy of the above record. Please download to see the process.
COSCA Standards for Complaints Procedures.
COSCA's Member Organisations and How to Raise a Complaint document that gives information and scenarios on complaints.
All members who have their own complaints procedure are required to submit to COSCA an Outcome Report at the conclusion of complaints proceedings relating to counselling and psychotherapy. This includes any sanctions applied. Please download the Guidelines and the Outcome Report proforma.
Extract from COSCA's Complaints Procedure outlining sanctions which may be placed following a complaint.
COSCA's system for dealing with information known to it about members.