COSCA (Counselling & Psychotherapy in Scotland)

Complaints

 

FAQs - COSCA Complaints Procedure

FAQs relating to the COSCA Complaints Procedure.

 


COSCA Complaints Procedure (Summary)

COSCA Complaints Procedure (Summary).

 


COSCA Complaints Procedure

COSCA Complaints Procedure.

 


COSCA Appeals Procedure

COSCA's Appeals Procedure.

 


Feedback/Complaint against COSCA staff/Committee/Group/Others appointed by COSCA to carry out work

COSCA's procedure for giving feedback or complaint against a member of COSCA staff, Committee/Group/Others designated to carry out work on behalf of COSCA. 

 


COSCA Complaints Procedure: Information for COSCA Member Complained Against

Information for COSCA Member Complained Against in the COSCA Complaints Procedure.

 


COSCA Complaints Procedure: Information for Witnesses

Information for Witnesses in the COSCA Complaints Procedure.

 


COSCA Complaints Process: Information for Complainants

Information for Complainants in the COSCA Complaints Procedure.

 


COSCA Guidance on Complaints Handling Record

Member organisations and individual members who have their own complaints procedure are required to keep a log of complaints submitted to them for monitoring purposes. Those selected for annual audit will be required to submit a copy of the above record. Please download to see the process.

 


COSCA Standards for Complaints Procedures

COSCA Standards for Complaints Procedures.

 


How to Raise a Complaint against COSCA's member organisations

COSCA's Member Organisations and How to Raise a Complaint document that gives information and scenarios on complaints.

 


Outcome Report to COSCA at the Conclusion of Complaints Proceedings

All members who have their own complaints procedure are required to submit to COSCA an Outcome Report at the conclusion of complaints proceedings relating to counselling and psychotherapy. This includes any sanctions applied. Please download the Guidelines and the Outcome Report proforma.

 


Sanctions

Extract from COSCA's Complaints Procedure outlining sanctions which may be placed following a complaint. 

 


System for Dealing with Information Known to COSCA About Members

COSCA's system for dealing with information known to it about members.

 

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